How do I become a new customer of NHS Supply Chain?

An account is required to be able to place orders with us. The account and method of application will differ depending on the type of organisation making the application.

Please note:

• Once you have an account set up and are a customer, you will then be able to transact with NHS Supply Chain.
• All customer account applications are subject to a validation process, based on criteria of eligibility to access consumables procured for the NHS.

I work for a Hospital trust, Ambulance trust, Mental Health or Community trust

If you are an NHS trust wanting to become a new customer, please contact your local ICS Manager in our ‘Hospital Care Team’ to discuss.

Organisations that this applies to include:

• Acute or Foundation NHS trusts
• Ambulance NHS trusts
• Community NHS trusts
• Mental Health NHS trusts.

Please note: Once you have an account set up and are a customer, you will then be able to transact with NHS Supply Chain.

Existing account changes

Contact your Trust Administrator (TA) if you wish to change or amend the address(es) of the delivery location(s) NHS Supply Chain are delivering to associated with your existing account*.

You can also request additional users for online ordering from your TA (unless you are a TA yourself – TAs can’t amend other TA accounts, our Customer IT Helpdesk team would be required).

*TAs can amend only If the required delivery location is already a delivery address in the system. Brand new locations require a site survey so the request needs to be made to our Customer Services team.

I work for an organisation that is not an NHS Acute organisation

If you work for one of these organisation types and want to become a new customer, please complete the application form.

Examples of Non-Acute and Private Customer accounts include:

• Charities
• Clinical Commissioning Groups (CCGs)
• Crown Dependency
• Devolved Authority
• GP Surgeries
• Independent Sector Provider
• National Public Service
• NHS Commissioning or any other allied organisation
• Not-for-profit organisations
• Service Providers to the NHS

Existing account changes

Contact our National Admin Team if you wish to change or amend the address(es) of the delivery location(s) NHS Supply Chain are delivering to associated with your existing account.

You can also request additional users for online ordering.

National Admin Team:

csadmin@supplychain.nhs.uk

0300 013 6208 extension 2182