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This is a new service. Please note that login is currently limited to invited pilot users.

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Help and support

Welcome to NHS Supply Chain help and support

Your resource hub for all things NHS Supply Chain

At NHS Supply Chain, we're committed to supporting you at every step of your journey. Whether you need guidance on creating or modifying your account, managing delivery tracking, invoicing, or handling returns.

This page serves as a central hub, connecting you to key resources like Important Customer Notices (ICN's), user guides and our customer IT helpdesk. Explore the links below for comprehensive support tailored to meet your needs.

Customer Service teams
View a list of senior contacts in our Customer Services teams across the country.
Important customer notices (ICN's)
Important customer notices - for example supply issues, field safety notices or product updates.
Create or modify customer account
Find out how to become a customer, or make changes to your existing customer account.
Ordering, delivering, invoicing and returns
Links to pages with details of how to order, delivery, invoice, and returns information.
Customer IT Helpdesk
Find contact information for our Customer IT Helpdesk team and frequently asked questions.
User guides and notes
Find our help pages for system support, how to get the best from our services and more.
Digital commerce programme
Find all of the guides and information for our digital commerce programme
Help and support – NHS Supply Chain pilot catalogue