BETA
This is a new service. Please note that login is currently limited to pilot trust users.
Customer IT Helpdesk
Customer IT helpdesk
Frequently asked questions
I am already a customer – how do I access online services as an individual?
Existing customers can gain access to our information website or online ordering by following our guidance.
I have a query relating to ordering
Our Customer Services teams can help you with queries relating to ordering. Please contact your local Customer Services representative.
How do I become a new customer or change something about my existing organisation’s account?
Find out how to become a customer, or make changes to your existing organisation’s account.
If your query isn’t covered by our frequently asked questions and is to do with:
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A change of account details
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eDC or eDC Gold, Electronic, Data Interchange (EDI)
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A forgotten or lost password
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Online catalogue navigation
Please email and a member of our team will get back to you.
Client Services Helpdesk
0800 086 8670