We are developing a change management programme to support trusts as they migrate over to the new platform. We are working directly with trust users to identify the changes that will be required to operational processes and procedures, performing training needs analysis to jointly propose a business readiness plan to ensure a smooth transition. The readiness plan may be subtly different trust by trust but where possible we will aim for consistency in ways of working across trusts.

The first iteration of the platform was delivered to pilot trusts by Spring 2024. From November 2024 we are working on widening the user base. Working in parallel, we will expand the platform’s capabilities through agile development. As the platform capabilities grow, we will work across the NHS to migrate customers to the new solution and remove old technology through a phased de-commissioning plan.

Whilst the customer transition and migration plan is still being worked upon, the programme will initially work with the pilot trusts to ensure a robust plan is in place for minimising any disruption, taking into consideration NHS business as usual operations. The learning from the initial delivery of the platform to the pilot trusts, alongside the plan will then be used to approach the migration for all other trusts. We will have a dedicated team on hand to support trusts in the early days post cutover to ensure any questions / challenges are addressed promptly.

Yes, the new platform will be accessible by both web and mobile applications.

Trusts added to the platform will now be able to login using single sign on, i.e. using their everyday NHS login credentials.

Yes, the new platform will be accessible by both web and mobile applications.

Please get in touch with the programme team if you would like more people from your trust to have access to the catalogue.

We will start rolling out the new catalogue from November 2024. If you would like your trust to gain access in the next phase, please email Digital.Commerce@supplychain.nhs.uk

There are no set dates currently. We will need to ensure that all essential features are available in the new catalogue before switching off the old catalogue.

There are lots of other features which we will continue to build on and add to the current catalogue. These include things like ordering and order history, tailoring your catalogue (previously known as masking) and other features that we are prioritising with the support and input from our pilot trusts.

Yes, additional filters will be added to show things like ‘in stock’.

Ideally we want to keep the search results page (product listing page) clean and uncluttered. Other planned features on this page will include compare, add to basket and quantity but we will continue to work with you, our pilot trusts to understand if there are any essential elements missing which are required and not met by using the various filters and sort by options.

While we are piloting the new catalogue, please report this to the programme team, or use the feedback tab on the right-hand side of the relevant page in the catalogue.

Supplier ‘sort by’ currently sorts in alphabetical order A-Z. You can check the supplier by clicking into a product from the product listing page (search results page).

Categories in the filters are based on the product categories related to your search results. However, we are aware that due to categorisation issues this may mean a large number of categories appear in the filters and are working to improve the data. If you’re looking for a specific category, you can search for this within the filters and select.

Brands in the filters are based on the brands related to your search results. However we are aware that there are examples of multiple versions of a single brand appearing and are working to improve the data. If you’re looking for a specific brand, you can search for this within the filters and select.

Please check your wifi and network speeds. You can check your upload and download speeds by typing ‘run speed test’ into your browser and following the instructions. If you have reasonable responses and the catalogue is still running slowly, please report this to our programme team.

Please check there are no wifi or network issues. Access the catalogue via your corporate device using Chrome or Edge or a mobile device. If there are issues accessing the catalogue please report this to our programme team.

Blue Diamond and eDirect stock visibility will not be available as this information is not provided to us. If you do not see a price for a product stocked by NHS Supply Chain, please check you are logged in. If you are logged in and still do not see a price for a product stocked by NHS Supply chain, please use the feedback tab on the right-hand side of the relevant product webpage.

If you have tried various ways of finding the product through searching in the new catalogue using NPC, MPC, GTIN etc but still can’t find it please report this to the programme team or use the feedback tab on the right-hand side of the page on the website.

We receive the e-class categorisation from the supplier. If the category seems incorrect for the product, please report this to the programme team or use the feedback tab on the right-hand side of the webpage so can investigate